The Top 15 Highest Paying Jobs in Consumer Services

The U.S. shopper service business is priced a whole lot of billions of {dollars} and contains greater than 450,000 single-location and multi-location institutions. Regardless of declining total employment numbers within the subject, there are near 400,000 job openings yearly for customer support representatives, based on the Bureau Of Labor Statistics – a testimony to how important the business is to the U.S. financial system.

Whereas shopper companies’ jobs have by no means been thought of as profitable as, say, jobs in finance, the highest-paying careers supply enticing salaries and different advantages.

Whether or not you’re searching for an entry-level place or a senior position, right here’s an inventory of the highest-paying jobs within the shopper companies sector at present. I’ll clarify what every job entails and the way a lot of cash you may make.

What Is Consumer Services?

Consumer Services are companies that might be supplied to people more fairly than companies. Many roles within the shopper companies sector are customer-facing, akin to hairdressers, financial institution tellers, or flight attendants.

What Do Consumer Services Jobs Pay?

You may make good cash in shopper companies in case you’re prepared to work exhausting. Typically, the highest-paying jobs are administration positions, which might convey house between $50,000 – $185,000 yearly, relying on the position. Gross sales and IT positions throughout the shopper companies subject additionally pay very properly.

Many corporations within the shopper companies sector promote from the inside, offering a wonderful alternative for professional development and wage development. With this in thoughts, right here is my listing of the highest-paying jobs in shopper companies.

Highest Paying Jobs in Consumer Services

Whereas the typical wage of a shopper companies consultant is $36,920 per 12 months – based on the US Information & World Report – many positions within the business pay considerably extra. Listed below are a number of the highest-paying shopper service business jobs:

1. Buyer Care Director

• Wage: $142,899 – $185,115
• Schooling: Confirmed expertise in customer support or administration, together with a Grasp’s or Bachelor’s diploma, is extremely desired.
• High expertise: management, communication, problem-solving

Buyer care administrators should possess robust management, communication, and problem-solving expertise. They’re typically required to take care of buyer complaints and issues and wish to stay calm underneath strain and discover options that fulfill everybody’s concerns.

With buyer name volumes rising by 61% in 2022, it’s extra necessary than ever to maintain tabs on your workers by setting targets, monitoring progress, and offering coaching to new hires.

2. Flight Attendant

• Wage: $61,640/12 months
• Schooling: Highschool diploma or certifications from the FAA
• High expertise: Security and customer support

Buckle up and put together for takeoff one of the most thrilling careers in shopper companies: flight attendant. As a flight attendant, you’ll be chargeable for guaranteeing the consolation and security of airline passengers throughout their journey. However this job isn’t nearly serving drinks and snacks – it’s about offering distinctive Consumer Services while sustaining order in a high-pressure setting.

Among the important duties of a flight attendant embrace the next:

• Conducting security demonstrations and pre-flight checks to make sure that all gear is working correctly
• Aiding passengers with particular wants, akin to aged or disabled people
• Responding to passenger requests and offering data on flight particulars, akin to arrival occasions and connecting flights
• Sustaining cleanliness on the aircraft by accumulating trash and restocking provides

3. Gross sales Supervisor

• Wage: $61,090 – $173,000
• Schooling: Bachelor’s diploma in advertising or enterprise administration
• High expertise: Management, communication, organizational

Gross sales Managers are among the many highest-paid professionals in shopper companies, and the job outlook for the position is predicted to develop by 5% from 2021-2031, based on the Bureau of Labor Statistics.

Gross sales managers oversee and handle gross sales groups in numerous industries, guaranteeing they meet their targets whereas sustaining excessive ranges of buyer satisfaction.

Along with gross sales expertise, a profitable gross sales supervisor will need to have robust managerial expertise. These embrace setting costs, creating product descriptions, and motivating workers. You need to additionally have the ability to analyze information and market tendencies to make knowledgeable selections that drive income development.

4. Affected person Care Coordinator

• Wage: $83,180 – $102,910
• Schooling: Diploma in social work, sociology, or counseling.
• High expertise: Empathy, communication, administrative

Affected person care coordinators play an important position within the healthcare business, guaranteeing that sufferers obtain the very best care all through their therapy journey.

Affected person care coordinators are chargeable for assessing and planning their affected person’s well-being wants, from scheduling appointments to coordinating with docs and different healthcare professionals.

One of the many perks of being an affected person care coordinator is that you just get to work carefully with sufferers every day. You can be their major level of contact and can have the chance to construct robust relationships with them as you assist them to navigate their medical wants.

5. Technical Assist Consultant

• Wage: $57,910/12 months
• Schooling: High school diploma.
• High expertise: Tech downside fixing, communication, troubleshooting

Technical Assist Representatives are an integral part of the customer support workforce, offering technical help to shoppers in want. These professionals possess glorious communication expertise and are in a position to perceive and tackle a variety of technical points successfully.

Technical Assist representatives should have the ability to assess prospects’ technical troubles and supply them with the professional steerage they want. They’re chargeable for interviewing prospects about their tech assist inquiries and offering options as needed.

To excel, it is best to possess robust problem-solving skills and a deep understanding of the technical programs that your organization helps. You must also have distinctive listening expertise and the ability to talk about complicated technical data clearly and concisely.

6. Name Heart Supervisor

• Wage: $78,800 – $104,500
• Schooling: Diploma in communications or enterprise administration
• High Abilities: Management, problem-solving, multitasking

As a Name Heart Supervisor, you’ll be chargeable for main a workforce of customer support representatives towards reaching the corporate’s targets. Your major accountability shall be to rent and prepare people who possess glorious communication expertise and might deal with buyer inquiries with persistence and professionalism.

To reach this position, you need to possess glorious motivational expertise to maintain your workforce targeted and on the monitor. And also you’ll develop methods that encourage your workforce to fulfill their targets whereas sustaining an excessive degree of buyer satisfaction.

7. Buyer Service Consultant

• Wage: $36,920/12 months
• Schooling: Highschool diploma
• High Abilities: Communication, empathy, customer support

Customer support representatives are sometimes the primary level of contact for the businesses they work for, offering important assist companies to prospects. They’re chargeable for answering questions and inquiries, accepting funds, processing returns/exchanges, and dealing with complaints. This position is important in guaranteeing buyer satisfaction and constructing model loyalty.

To achieve success as a customer support consultant, robust communication expertise are a should. You want to have the ability to pay attention actively, converse clearly, and convey data successfully.

8. Neighborhood Service Supervisor

• Wage: $46,550 – $118,650
• Schooling: Diploma in social work, enterprise administration, or public well being
• High Abilities: Management, communication, public relations

Neighborhood service managers are chargeable for creating and managing applications that enhance the standard of living in a group. They work carefully with native organizations, companies, and authorities businesses to establish areas the place companies are missing and develop options that meet the wants of residents.

Neighborhood Companies managers use their management capabilities and creativity to construct robust relationships with the members of the area people. By tackling points akin to poverty, training, healthcare, or social justice immediately, they try to make a constructive effect on folks’ lives.

When you’re keen on serving the much less lucky in your group and have glorious communication and organizational expertise, this may very well be the right professional path for you.

9. Receptionist

• Wage: $29,950/12 months
• Schooling: High school diploma.
• High Abilities: Communication, customer support, multitasking

Receptionists are the primary level of contact for any group and play an important position in guaranteeing buyer satisfaction. Along with answering telephone calls, responding to emails, and welcoming guests, receptionists carry out many different office-related duties.

Receptionist salaries are aggressive in comparison with different customer support positions, particularly in particular industries like drugs and legislation.

10. Entrance Desk Clerk

• Wage: $37,450/12 months
• Schooling: Highschool diploma
• High Abilities: Communication, customer support, problem-solving

Entrance desk clerks are a necessary part of the hospitality business, working in motels, resorts, and lodges. They greet prospects, carry out clerical duties like answering telephones and accumulating data, and handle complaints. Their major accountability is to make sure visitors have a cushy and pleasing keep.

Along with greeting prospects and managing complaints, entrance desk clerks carry out the check-in and check-out duties. They gather data from visitors, akin to cost particulars and room preferences. In addition, they reply to questions on lodge facilities, native points of interest, and transportation choices.

11. Restaurant Supervisor

• Wage: $36,630 – $98,070
• Schooling: Highschool diploma in enterprise, hospitality administration, or culinary
• High Abilities: Management, problem-solving, customer support

Restaurant managers are chargeable for the day-to-day operations of a restaurant, overseeing all sides of the enterprise, from staffing and customer support to monetary administration, advertising, and extra.

One of the many major tasks of a restaurant supervisor is to handle workers. This contains hiring, coaching, and scheduling employee members. Managers should additionally guarantee workers comply with correct meal security protocols and keep a clear work setting.

12. Financial institution Teller

• Wage: $36,310/12 months
• Schooling: Highschool diploma
• High Abilities: Communication, customer support, money dealing with

Financial institution tellers are the face of a financial institution and are chargeable for offering glorious customer support. They deal with transactions and supply recommendations to prospects about their accounts, assist course of mortgage functions, and switch funds. Financial institution tellers should keep up-to-date with monetary legal guidelines and rules and have the ability to reply to buyer questions on banking services and products.

To achieve success as a financial institution teller, you need to have robust customer support expertise and the ability to clear up issues shortly. You need to additionally possess stable math and cash-handling expertise and have the ability to multitask.

13. Online Chat Assist

• Wage: $36,920/12 months
• Schooling: Highschool diploma
• High Abilities: Communication, customer support, problem-solving.

Online chat assistance is a rising subject that gives prospects the comfort of getting solutions to their questions shortly without having to attend on the telephone or journey to a bodily location. Online chat assists specialists reply to buyer inquiries by way of text-based chat, serving prospects troubleshooting technical points, reply questions on services and products, and supplying basic data.

You should have glorious problem-solving and communication expertise as a way to precisely and promptly reply to buyer inquiries and supply acceptable resolutions.

14. Occasion Planner

• Wage: $49,470/12 months
• Schooling: Bachelor’s diploma in hospitality administration or occasion planning
• High Abilities: Group, time administration, communication

Occasion planners coordinate and handle all elements of an occasion, from the preliminary coordination to the ultimate wrap-up. They’re chargeable for reserving venues and distributors, managing budgets, overseeing logistics, and extra. Occasion planners will need to have robust organizational and time administration expertise, as they have to have the ability to juggle a number of duties directly.

There’s additional budgeting. Occasion planners should have the ability to follow finances while nonetheless ensuring all elements of the occasion are taken care of. They have to additionally possess glorious communication expertise, for negotiating with distributors and different employees.

Read: The 33 Greatest Money-Making Apps for 2023

15. Retail Retailer Supervisor

• Wage: $46,890/12 months
• Schooling: Highschool diploma
• High Abilities: Management, customer support, problem-solving

Retail retailer managers should possess robust management expertise. The position gives a thrilling alternative to work together with prospects and mentor workers in numerous settings, starting from style retailers to toy shops. If you’re keen on customer support and main groups, contemplate changing into a retail retailer supervisor.

Consumer Services Schooling Necessities

Whereas some customer support jobs require additional training, akin to a bachelor’s diploma or specialized coaching, you may typically get employed with a high school diploma.

As talked about, many shopper companies promote from the inside and assist you to attain numerous business accreditations whereas on the job. Banks are an excellent instance. Many workers begin as financial institution tellers earlier than being promoted to high-paying financial institution jobs in gross sales or administration.

General, the training necessities for these jobs will fluctuate relying on the corporate or sector you need to work in. Be sure to analyze the particular necessities for every job earlier than making use of them.

Distant Buyer Service Jobs

Today, an increasing number of customer support roles are shifting online and will be executed remotely. Because of this, corporations are hiring for distant customer support jobs at the place you may work at home. Some corporations will even rent teenagers as online customer support reps.

The next video examines three websites the place you’ll find a distant customer support job. And if working as a customer support rep isn’t for you, there are many different methods to make cash online from house.

Is Consumer Services a Good Profession Path?

Oftentimes after we consider customer support, the primary thought that involves thoughts is gross sales, retail, or hospitality. Whereas some roles could have a destructive stigma related to them, they provide a possibility to get your foot in the door and work your manner up. And also you’ll acquire invaluable expertise in the best way.

At the finish of the day, if in case you have an ardor for serving others and delivering outcomes with a customer-focused angle, then shopper service is the professional path for you. With a little bit of persistence and numerous exhausting work, you will be profitable in any subject – customer support included.

FAQs